Privacy Policy

Soara Innovation Pty Ltd

Effective date: 5^th July 2026     Last updated: 5^th July 2026

This Privacy Policy explains how by using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Website.

Who we are

Soara is the entity responsible for your personal information. You can contact us at:

• Company name: Soara Innovation Pty Ltd ABN 71 696 780 828
• Contact Address: PO Box 46, Bathurst NSW 2795, Australia
• Email: privacy@soara.global
• Phone: +61 428 006 107

Information we collect

We collect personal information in the following ways:

Information you provide to us

You may give us information directly when you fill in a form, create an account, make a purchase, subscribe to communications, or contact us. This may include:

• Name and contact details (email address, phone number, postal address)
• Account login and profile details
• Payment and billing information
• The content of any messages or enquiries you send us
• Any other information you choose to provide

Information we collect automatically

When you use the Website, we may automatically collect technical and usage information, including:

• IP address, device type, browser type and operating system
• Pages viewed, links clicked, and time spent on the Website
• Referring website and search terms
• Cookies and similar tracking technologies (see below)

Information from third parties

We may receive information about you from third parties such as analytics providers, advertising networks, payment processors, and social media platforms, in accordance with their own privacy terms.

How we use your information

We use your personal information to:

• Provide, operate and maintain the Website and our services
• Process transactions and deliver products or services you request
• Create and manage your account
• Respond to your enquiries and provide customer support
• Send you administrative, service and (where permitted) marketing communications
• Personalise and improve your experience
• Analyse usage and improve the Website and our offerings
• Detect, prevent and address security issues, fraud or misuse
• Comply with legal obligations and enforce our terms

Legal bases for processing

Where required by applicable law, we rely on one or more of the following legal bases to process your personal information: your consent; the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in operating and improving our business, provided these are not overridden by your rights.

How we share your information

We do not sell your personal information. We may share it with:

• Service providers who perform functions on our behalf (e.g. hosting, payment processing, analytics, email delivery, customer support)
• Professional advisers such as lawyers, accountants and auditors
• Regulators, law enforcement or other authorities where required by law
• A buyer or successor in the event of a merger, acquisition or sale of assets
• Third parties where you have given your consent

We require these parties to protect your information and use it only for the purposes we specify.

International data transfers

We may engage third party providers to perform functions, including but not limited to data storage from time to time in overseas locations. Your information may be stored and processed in servers which are in Australia and overseas.

Cookies and tracking technologies

We use cookies and similar technologies to operate the Website, remember your preferences, and understand how the Website is used.

Essential cookies. Some cookies are necessary for the Website to function — for example, to submit an enquiry form or remember your cookie choice. These do not require consent and cannot be switched off.

Analytics cookies. With your consent, we use third-party analytics services to help us understand how visitors use the Website, such as which pages are visited, how long visitors stay, and how they found us. This information is aggregated and does not directly identify you. Depending on where you are and what we currently have in use, these services may include:

• Google Analytics (Google LLC) — measures visits and usage of the Website. Information generated may be transferred to and processed on servers outside Australia, including in the United States. You can learn more at policies.google.com/privacy or opt out of Google Analytics across all websites via tools.google.com/dlpage/gaoptout.
• Meta Pixel (Meta Platforms, Inc.) — measures the effectiveness of our advertising on Facebook and Instagram and may be used to show you relevant content there. See facebook.com/privacy/policy.
• Baidu Tongji (Baidu, Inc.) — measures visits from users in mainland China, where some other analytics services are unavailable. See tongji.baidu.com.

Your choice. When you first visit the Website you are asked to accept or decline these cookies. No analytics or advertising technologies are loaded unless you choose Accept. Your choice is stored on your device, and you can change it at any time using the “Cookie preferences” link in the footer of any page, or by clearing your browser’s site data. You can also control cookies through your browser settings, though disabling essential cookies may affect how the Website functions.

Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, accounting or reporting requirements. When it is no longer needed, we will securely delete or anonymise it.

How we protect your information

We implement reasonable administrative, technical and physical safeguards designed to protect your personal information from unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your privacy rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at privacy@soara.global

Children’s privacy

The Website is not directed to children under the age of 21.

Third-party links

The Website may contain links to third-party websites or services that we do not operate. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you. We encourage you to review this Policy periodically.

Contact us

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact us:

• Email: privacy@soara.global
• Post: Soara Innovation Pty Ltd, PO Box 46, Bathurst NSW 2795, Australia